Privacy Policy

Effective Date: [21-01-2025]

Coorg Roots is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit and purchase products from our website (www.coorgroots.shop). By accessing or using our website, you agree to this policy's collection and use of information.

1. Information We Collect

We collect the following types of personal information when you use our website:

  • Personal Identification Information: When you place an order, we collect your name, email address, mailing address, phone number, and payment details (credit card number, billing address, etc.).
  • Transaction Information: Details about the products you purchase, delivery charges, and taxes.
  • Usage Data: Information about how you use our website, including your IP address, browser type, and browsing activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: To fulfil your orders, including product delivery and customer support.
  • To Improve Our Services: To enhance the functionality and performance of our website and products.
  • To Communicate with You: To provide you with order updates, promotions, and other relevant information.
  • For Legal and Administrative Purposes: To comply with legal obligations or to resolve disputes.

3. Product Fulfillment and Shipping

Coorg Roots operates as a dropshipping business. We source all products from manufacturers in Coorg and deliver them directly to you. As such, the products you purchase from our website will be supplied by us, but we do not manufacture the products ourselves.

  • No Returns Policy: All products are well maintained and thoroughly inspected before shipment. Because of our stringent quality checks, we do not accept returns on any of the products purchased.
  • Delivery Charges and Taxes: We charge delivery fees, which are clearly stated during the checkout process. Sales tax is applied as per the applicable regulations in your jurisdiction.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security protocols to protect the information you provide. This includes encrypting sensitive data, such as payment information, during transmission.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your browsing experience. Cookies are small files that are stored on your device. They allow us to remember your preferences, analyze site usage, and customize content. You can manage your cookie preferences in your browser settings.